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Helpdesk Administrator
Responsible to: Business Support Manager and IT Director
This is a full time role – Monday to Friday, 9.00am – 5.15pm (subject to change depending on needs of business)
The role offers a diverse range of tasks and duties leading to a number of career opportunities as the business grows.
Salary: Dependent on experience.
Main purpose of the job:
To support the company’s central Helpdesk function and provide administrative support to the IT Director, Business Support Manager and wider team.
Main Duties and Responsibilities
• Maintain the firm’s helpdesk software and ensure all First-Point-of-Contact users’ queries, problems, feature requests and reports are logged and assigned to the appropriate member of the team
• Liaise, as required, on hardware, software, services and communications issues with external suppliers
• Work with the senior members of the team to assist/co-ordinate minor projects ensuring completion to deadlines and within budget
• Assist in the implementation of systems, liaising as necessary with suppliers and other institutions
• Involve users wherever possible in projects, communicating effectively with a substantial number of users at all levels, including senior management
• Assist Business Support Manager with the running of training courses and inductions
• Maintain confidentiality with regard to the information being processed, stored or accessed by the network
• Assisting with monthly billing and costs management
• Any other reasonable duties delegated by the I.T. Director or Business Support Manager.
Person Specification:
• Good written and verbal communications skills
• Working within agreed deadlines
• Accuracy, efficiency and presentation of work
• Demonstrating flexibility
• Team working
• Self-motivated and able to use own initiative
• Providing highest standards of client service
• Reliability
• Good organisation skills
• Discretion, tact and ensuring the confidentiality of client and companies affairs
• Ability to maintain calm under pressure
• Experience of Law firm office environment (desirable but not essential)
Technical Specification:
Experience of some of the following is preferred but not essential as training will be provided.
• MS Server Products
o Exchange
o Server/Workstation OS
o Active Directory
• MS Office/User Applications
• Line of Business (LOB) Legal Applications
o ALB (Advance Legal)
o Digital Dictation – BigHand/ DictateNow
To apply for this position, please email your CV and a covering letter to Nicki Windridge, HR Manager - nickiwindridge@hcbgroup.com